Working with the public is an essential part of life. If you’ve never been a waitress or worked in customer service, you don’t understand what I’m talking about and you probably don’t appreciate the “in- betweens”.
I like to refer to myself as an in-between. An in-between is someone who has to deal with the middle man responsibilities of listening to both sides and getting blamed for things out of your control. And it’s not just waitressing, it’s all jobs.
At some point, the whole “the customer is always right” philosophy has got to come to a stop. You can’t tell me that it’s okay for someone to publiclly humiliate me, or cuss at me or yell at me for things just because I work in customer service. It’s not fair for people to treat me a certain way just because I’m on the receiving end of a bad day or a bad meal or a bad life.
I’ve had a really difficult, tear filled day full of hateful people who have belittled me and called me names, none of which even knew my name. And it’s not the words that hurt or the anger that scares me. It’s the fact that I have to go by this idea that the costumer is always right. I have to sit and listen to someone tell me how horrible I am in order to keep my job. What is that even about? There is really no need to be so difficult and rude to people who’s job title translates to “serving your needs.” And there’s really no need in living by something so ignorant. A criminal isn’t always right and a toddler isn’t always right. So why is a customer who is acting deranged always right?
Working in customer services is hard. Not in a, working on the farm in the 100 degree heat kind of way but the kind of way that makes you think there is something wrong with you. It’s hard on you mentally. If you’ve never been told you’re stupid, or had food slung at you at work then I suggest you get a job where you can experience those things just once. You can quit after a week but just go do it so you can appreciate people who are doing everything they can to service you and make you happy.
I am thankful to be an in-between. I love trying to make people happy when I go places because I know what it’s like. Ya’ll should try it.